PRIVACY POLICY
Welcome
to Hookax!
Hookax
values your privacy and the protection of your personal data. This privacy policy
describes what information we collect from you, how we collect it, how we use
it, how we obtain your consent, how long we retain it in our databases and, if
necessary, with whom we share it.
By
registering as a user and using the platform, you are accepting the practices
described in this privacy policy. Your use of the platform is also subject to
our terms and conditions. In this privacy policy, the words
"platform" refers to the Hookax website,
"we", "us", "our" and "Hookax"
refers to Hookax and "you" and
"user" refers to you, the Hookax user.
This
privacy policy may change from time to time. Your continued use of the platform
after we make changes is deemed acceptance of those changes, so please check
the policy periodically for updates. This privacy policy has been prepared and
is maintained in accordance with all applicable national and international laws
and regulations and, specifically, with the California
Online Privacy Protection Act (“CCPA”), the General Data Protection Regulation
(“GDPR” - European regulation) and the personal data protection regulations of
the United Arab Emirates.
1. GENERAL
INFORMATION
The personal data of users that are
collected and processed through:
Will be
under responsibility and in charge of:
·
Email: info@hookax.com
(Hereinafter referred to as “Hookax”).
2. TYPES OF INFORMATION GATHERED
The
information we collect from our users helps us to deliver our services
effectively and to personalise and continually
improve the user's experience on the platform. These are the types of
information we collect:
Information
You Give Us. You provide information when you provide, search, read
and view content through the platform, register as a user (suppliers and end
users), create groups, communities or events, post content on the platform,
perform a transaction within the platform and/or communicate with us through
our contact information or contact forms. As a result of those actions, you
might supply us with the following information:
·
First and last name
·
Email address
·
Phone number
·
Address
·
User content
·
Any additional information relating to you that
you provide to us directly or indirectly through our platform or online
presence such as ‘cookies’.
Hookax will not collect any
personally identifiable information about you, unless you provide it.
Information
Collected Automatically: By accessing and using the platform you
automatically provide us with the following information:
·
The device and usage
information you use to access the platform
·
Your IP address
·
Browser and device
characteristics
·
Operating system
·
Referring URLs
If you
access the platform through a mobile phone, we will collect the following
information:
·
Mobile device ID
·
Model and manufacturer
·
Operating system
·
Version information
·
IP address
Payment
information: Your credit card or payment card data will be
processed by the payment processors available on the platform (PayPal, Visa,
MasterCard), which will process and store your data securely and for the sole
purpose of processing transactions within the platform. Hookax
reserves the right to contract any payment platform available on the market,
which treats your data for the sole purpose of processing transactions within
the platform.
See the
PayPal, Visa and MasterCard privacy policy here:
·
https://www.paypal.com/us/webapps/mpp/ua/privacy-full
· https://usa.visa.com/legal/privacy-policy.html
· https://www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html
GOOGLE
Analytics. We use Google Analytics provided by Google, Inc., USA
(“Google”). These tool and technologies collect and analyse
certain types of information, including IP addresses, device and software
identifiers, referring and exit URLs, feature use metrics and statistics, usage
and purchase history, media access control address (MAC Address), mobile unique
device identifiers, and other similar information via the use of cookies. The
information generated by Google Analytics (including your IP address) may be
transmitted to and stored by Google on servers in the United States. We use the
GOOGLE Analytics collection of data to enhance the
platform and improve our service.
Please consult Google's privacy
policy here:
· https://policies.google.com/privacy
Facebook
Pixel: Our platform uses the Facebook Pixel. Through the Facebook Pixel we can
collect user information for different purposes. We use the Facebook Pixel for
the following purposes:
·
Collect statistics
about our platform (for example, the number of users who visited a page).
·
Collect information
about how you interact with our platform (for example, whether you opened or
followed links contained in them).
·
Personalise online
services and marketing communications.
·
Tailor advertisements
to users and optimise advertising campaigns.
The
information collected through the Facebook Pixel will be collected and stored
by Facebook and will be treated in accordance with its privacy policy. The
information we collect through the Facebook Pixel does not personally identify
the user and will never be used for purposes other than those contained in this
privacy policy and Facebook's privacy policy.
Please consult Facebook's privacy
policy here:
·
https://www.facebook.com/privacy/explanation
Social Media: On our
platform you will find links and functions linked to different social media, in
which you can share your information.
It is
advisable to consult the privacy policy and data protection of each social
media used on our platform.
·
Facebook: https://www.facebook.com/privacy/explanation
·
LinkedIn: https://www.linkedin.com/legal/privacy-policy
·
Twitter: https://twitter.com/privacy
3. HOW LONG WE KEEP YOUR DATA
Personal
data provided by users through the platform will be retained for as long as
necessary to provide the platform and the functionalities available on the
platform or until the user retains the user account on the platform or decides
to close it or until Hookax closes and deletes the
user account. Hookax may retain personal data for a
longer period where the user has given consent to such processing, provided
that such consent is not withdrawn. In addition, Hookax
may be obliged to retain personal data for a longer period if this is necessary
for compliance with a legal obligation or by order of an authority. Once the
retention period expires, the personal data will be deleted. Therefore, the
right of access, the right of erasure, the right of rectification and the right
to data portability cannot be asserted once the retention period has expired.
4. HOW WE USE YOUR INFORMATION.
In general,
we use the information we collect primarily to provide, maintain, protect and
improve our platform and services. We use personal information collected
through our platform as described below:
·
Identify you as a user
in our system.
·
User registration
(providers and end users).
·
Publish user content
within the platform.
·
Process transactions
within the platform.
·
Facilitate
communications between users.
·
Facilitate the creation
of groups, communities and events within the platform.
·
Improve our services,
platform, and how we operate our business.
·
Understand and enhance
your experience using our platform and services.
·
Respond to your
comments or questions through our support team.
·
Send you related
information, including confirmations, invoices, technical notices, updates,
security alerts and support and administrative messages.
·
Communicate with you
about upcoming events, offers and news about products and services offered by Hookax and our selected partners.
·
Marketing purposes of Hookax.
·
Link or combine your
information with other information we get from third parties to help understand
your needs and provide you with better service.
·
Protect, investigate
and deter against fraudulent, unauthorised or illegal
activity.
5. HOW DO YOU GET MY CONSENT?
By registering as a user
(providers or end users), creating groups, communities or events, performing a
transaction, publishing content within the platform, communicating with us
through our contact forms or our contact information, and providing us with
personal information to communicate with you, you consent to our use of
cookies, you consent to our collection, storage and use of your information on
the terms contained in this privacy policy. You may withdraw your consent by
sending us your request via the contact information or contact page.
6. HOW WE SHARE INFORMATION
The personal
information of our users is an important and fundamental part of our business.
Under no circumstances will we sell or share information with third parties
that has not been previously authorized by the user or owner of the personal
data. We share user information solely and exclusively as described below.
Third-Party
Service Providers. We use third-party services to perform certain
functions on our behalf and through our platform and services. Examples include
processing payments (PayPal, Visa, MasterCard), sending emails, analyzing data
(Google Analytics), creating ads (Facebook, Google), providing marketing
assistance and delivering search results.
These
third-party services and tools may have access to personal information needed
to perform their functions, but may not use that
information for other purposes. Information shared with these third-party
services will be treated and stored in accordance with their respective privacy
policies and our privacy policy.
Email
marketing: We use the information provided by users to conduct
marketing campaigns and send relevant information to our users. By registering
as a user on the platform, you authorize us to use your information for email
marketing. We will use third party services to perform email marketing, so we
may share certain information with some of these third parties for the sole and
exclusive purpose of sending emails through email marketing and in accordance
with our privacy policy.
Business
Transfers. In the event that Hookax creates, merges with, or is acquired by another entity, your information
will most likely be transferred. Hookax will email you or place
a prominent notice on our platform before your information becomes subject to
another privacy policy.
Protection
of Hookax and others. We release
personal information when we believe release is appropriate to comply with the
law, enforce or apply our Terms and conditions and other agreements, or protect
the rights, property, or safety of Hookax, our users or others. This includes exchanging
information with other companies and organizations for fraud protection and
credit risk reduction.
With Your
Consent. Other than as set out above, you will receive notice when personally
identifiable information about you might go to third parties, and you will have
an opportunity to choose not to share the information.
Anonymous
Information. Hookax uses the anonymous browsing information
collected automatically by our servers primarily to help us administer and
improve the platform. We may also use aggregated anonymous information to
provide information about the platform to potential business partners and other
unaffiliated entities. This information is not personally identifiable.
Email
Address. The email address that you supply to us for purposes of receiving
our email communications will never be rented or sold to a third party.
7. PROTECTING YOUR INFORMATION
We work to
protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you provide or share
through the platform. If transactions are processed on the platform,
transaction information is transmitted to and from the platform in encrypted
form using industry-standard SSL connections to help protect such information
from interception. We restrict authorized access to your personal information
to those persons who have a legitimate need to know such information to provide
certain functions and to those persons you have authorized to have access to
such information. Hookax follows generally accepted
industry standards for data security to protect the personal information you
provide and share through the platform, both during transmission and once Hookax receives it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure. Therefore, while Hookax strives to use commercially acceptable means to
protect your personal information, we cannot guarantee its absolute security.
We will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so.
8.
RIGHTS
Users who provide information
through our platform, as data subjects and data owners, have the right to
access, rectify, download or delete their information, as well as to restrict
and object to certain processing of their information. While some of these
rights apply generally, others apply only in certain limited circumstances. We
describe these rights below:
·
Access and portability: to access
and know what information is stored in our servers, you can send us your
request through our contact information.
·
Rectify, Restrict,
Limit and/or Delete: You can also rectify, restrict, limit or delete much
of your information.
·
Right to be informed: Users of
our platform will be informed, upon request, about what data we collect, how it
is used, how long it is retained and whether it is shared with third parties.
·
Object: When we
process your information based on our legitimate interests as explained above,
or in the public interest, you may object to this processing in certain
circumstances. In such cases, we will stop processing your information unless
we have compelling legitimate reasons to continue processing it or where it is
necessary for legal reasons.
·
Revoke consent: Where you
have previously given your consent, such as to allow us to process and store
your personal information, you have the right to revoke your consent to the
processing and storage of your information at any time. For example, you may
withdraw your consent by updating your settings. In certain cases, we may
continue to process your information after you have withdrawn your consent if
we have a legal basis for doing so or if your withdrawal of consent was limited
to certain processing activities.
·
Complaint: If you wish
to file a complaint about our use of your information (and without prejudice to
any other rights you may have), you have the right to do so with your local
supervisory authority. Users can exercise all these rights by contacting us
through the contact information or the contact page.
·
Rights related to
automated decision-making, including profiling: platform users may
request that we provide a copy of the automated processing activities we
conduct if they believe that data is being unlawfully processed.
Users or
owners of the personal information they provide through the platform may
exercise these rights over their personal information at any time and without
any limitation by sending us their request through our contact information.
9. CHILDREN’S ONLINE
PRIVACY PROTECTION
We comply with the requirements of the California Online Privacy
Protection Act (“CCPA”), the General Data Protection Regulation (“GDPR” -
European regulation) and the personal data protection regulations of the United
Arab Emirates, regarding the protection of personal data of minors. We do not
collect information from children under the age of 13. In the
event that a child under the age of 13 provides us with personal
information, we will take immediate steps to delete such information.
10. THIRD PARTIES
Except as
otherwise expressly included in this privacy policy, this document addresses
only the use and disclosure of information Hookax
collects from you. If you disclose your information to others, whether other Hookax users or vendors, different rules may apply to their
use or disclosure of the information you disclose to them. Hookax
does not control the privacy policies of third parties, and you are subject to
the privacy policies of those third parties where applicable. Hookax is not responsible for the privacy or security
practices of other platforms, including those that are linked to from Hookax.
11. CONTACT US
Hookax.
Email: info@hookax.com