PRIVACY POLICY
Welcome to Rafaqni!
Rafaqni values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By registering as a user and using the platform, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words "platform" refers to the Rafaqni mobile application and website together, "we", "us", "our" and "Rafaqni" refers to Rafaqni and "you" and "user" refers to you, the user of Rafaqni.
This privacy policy may change from time to time. Your continued use of the platform after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable national and international laws and regulations and in particular, the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
1. GENERAL INFORMATION
The personal data of users that are collected and processed through:
Will be under responsibility and in charge of:
2. TYPES OF INFORMATION GATHERED
The information we collect from our users helps us to deliver our services efficiently and to personalize and continually improve the user experience on the platform. These are the types of information we collect:
Information you provide to us. You provide us with information when you use the platform, register as a user, post a trip, book a place, provide information through the use of the platform and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:
Information Collected Automatically: By accessing and using the Platform, you automatically provide us with the following information:
If you access the platform via a cell phone, we will collect the following information
Payment information: The payment information will be processed by the payment processors available on Rafaqni, which will treat and keep your data securely and for the sole purpose of processing transactions within the platform. Rafaqni reserves the right to hire any payment platform available on the market, which treats your data for the sole purpose of processing transactions within the platform.
GOOGLE Analytics. We use Google Analytics provided by Google, Inc. of the United States ("Google"). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, usage and purchase history, media access control address (MAC address), unique mobile device identifiers and other similar information through the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use GOOGLE Analytics data collection to improve the platform and our service.
See Google's privacy policy here:
Social Media: On our platform you will find links and functions linked to different social media, where you can share your information. It is advisable to consult the privacy and data protection policy of each social media used on our platform.
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Rafaqni server and will be stored on the respective server of our email service.
3. HOW LONG WE KEEP YOUR DATA
Personal data provided by users through the platform will be retained for an indefinite period of time and for the time necessary to provide the platform and the functionalities available on the platform or until the user retains his user account on the platform or decides to close it or until Rafaqni closes and deletes the user account or until the user requests the deletion of his data. Rafaqni may retain personal data for a longer period where the user has given consent to such processing, provided that such consent is not withdrawn. In addition, Rafaqni may be obliged to retain personal data for a longer period if this is necessary for compliance with a legal obligation or by order of an authority. Once the retention period expires, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted once the retention period has expired.
4. HOW WE USE YOUR INFORMATION
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and services. We use the personal information collected through our platform as described below:
5. HOW WE OBTAIN YOUR CONSENT
By registering as a user, posting your user profile, posting a trip, booking a seat on a trip, communicating with us through contact forms or our contact information, and providing us with personal information to communicate with you, you agree to our use of cookies, consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or contact page.
6. HOW WE SHARE YOUR INFORMATION
The personal information of our users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user or owner of the personal data. We share user information only and exclusively as described below.
Third Party Service Providers. We use third party services to perform certain functions on our behalf and through our platform and services. Examples include processing payments and payouts, sending emails, analyzing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance, and delivering search results.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Email marketing: We use the information provided by users to conduct marketing campaigns and send relevant information about our platform and services. By registering as a user on the platform, you authorize us to use your information for email marketing. We will use third party services and platforms to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending our emails.
Business Transfers. In the event that Rafaqni creates, merges with, or is acquired by another entity, your information will likely be transferred. Rafaqni will send you an email or post a prominent notice on our platform before your information becomes subject to a different privacy policy.
Protection of Rafaqni and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property, or safety of Rafaqni, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With your consent. Other than as set forth above, you will receive notice when personally identifiable information about you might go to third parties, and you will have the opportunity to opt out of having the information shared.
Anonymous Information. Rafaqni uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Platform. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
7. PROTECTION OF YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide or share through the Platform. If transactions are processed on the platform, transaction information is transmitted to and from the platform in encrypted form using industry-standard SSL connections to help protect such information from interception. We authorize access to your personal information to those persons who have a legitimate need to know such information to provide certain functions and to those persons you have authorized to have access to such information. Rafaqni follows generally accepted industry data security standards to protect the personal information you provide and share through the Platform, both during transmission and once Rafaqni receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Rafaqni strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
8. RIGHTS
Users who provide information through our platform, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Users or owners of the personal data they provide through the platform can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.
9. PROTECTION OF CHILDREN'S ONLINE PRIVACY
We comply with the requirements of personal data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 18. Our platform and our services are intended for persons over the age of 18. If we become aware that a person under the age of 18 has provided us with information, we will take the necessary steps to delete that information and terminate that person's account.
10. THIRD PARTIES
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information that Rafaqni collects from you. If you disclose your information to others, whether other Rafaqni users or vendors, different rules may apply to their use or disclosure of the information you disclose to them. Rafaqni does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Rafaqni is not responsible for the privacy or security practices of other websites, including those that are linked from Rafaqni.
11. CONTACT
If you have any questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact page or by using the following contact information: