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Business Update

We hope that our May newsletter finds you all safe and well. After spending the last couple of months working from home, we want to update you on where we’re at.
In our previous email sent out in April, we informed you that our residential property insurance unoccupancy period has been extended to a minimum of 60 days for premises that have become unoccupied due to COVID-19 restrictions. This extension is still in place.
The standard commercial and residential unoccupied property inspection requirements, as per the security clause, have also been extended an additional 30 days.
As a reminder, if a commercial property has become unoccupied due to COVID-19 restrictions, but will re-open once these restrictions are lifted, we do not need to be notified of the change in circumstances. However, if the property is unoccupied due to a change in use, this would be classed as business as usual and so we would expect to be notified of this change.
As mentioned in our last newsletter, we now have a Frequently Asked Questions page on the website, which has been put together based on queries we are commonly asked over LiveChat. This is a useful page to have bookmarked that can save you time if you do have a quick question.
To help those who need to get in touch, we have taken a look at our most and least busy times of day for LiveChat. As you can see from the below image, traffic is high throughout the day, but this does provide an indication of when to avoid if possible*.
    *Information correct as at 11/05/2020
As a way to keep our spirits high, we want to focus more on the positives. You may have noticed that we’ve begun a #PetoftheWeek post on social media. We asked our colleagues to share photos of any pets keeping them company while working from home, which has been a great way to keep us all in touch.

If you and your team are doing anything similar on social media, feel free to tag us and we will happily like and share! We want to keep in contact any way we can, as it has been a while since we’ve been able to meet in person.
We hope you have a good month and we will check in with you all again with our next update.

All the best,

Vasek Insurance
This note is not intended to give legal or financial advice, and, accordingly, it should not be relied upon for such. It reflects underwriter’s position as at 06/05/2020 but you will recognise that matters concerning COVID-19 are fast changing across the world and we may issue further guidance in time. This note has been prepared for Vasek Insurance’s broker clients and should not be distributed to any third party. Should you require advice about specific insurance arrangements or specific claim circumstances, please get in touch with your representative at Vasek Insurance.
Copyright © Vasek Insurance

Vasek Insurance is the trading name of Vasek Insurance Services Limited. Vasek Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Firm Reference Number: 309354. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AW. Registered in England & Wales. Company Number: 3620776. Vasek Insurance Services Limited is part of the Gallagher group of companies.

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